Problem:
A major regional hospital network had been working with one of the larger, international companies for their elevator maintenance. Over time, the client’s management team began sensing the maintenance personnel who were responsible for keeping their elevators operating effectively, weren’t getting the support they needed. It became clear that their Account Manager didn’t have the authority to enact change to improve performance and it resulted in their elevators experiencing excessive downtime waiting for a repair. In a leading hospital environment, it became untenable for their ability to deliver industry-leading healthcare and for the efficiency of their operations.
Solution:
Midwest Elevator put a number of seasoned technicians to work on-site supplemented with additional resources as required to restore their elevator equipment to industry performance standards. Due to the scale of their operations, we held weekly management meetings to review performance, maintenance schedules and to allocate personnel to the most critical equipment that would make the biggest impact.
Results:
Within the first year, Midwest Elevator completed all of the contracted maintenance and restoration to improve the performance of the client’s elevators. By the end of the second year of the contract, we achieved the callback reduction goal and we’ve exceeded that goal in each successive year.